Frequently asked questions
Here is a list of common questions Total Rehab Solutions are asked. Click on a question to see the answer. If your question is not answered, or if you seek further information about our service please click here to contact us.
Who could benefit from Physiotherapy?
People who have musculoskeletal pain due to injury, a medical condition or poor posture can usually be helped.
Physiotherapy can also be highly valuable for people seeking to recover from surgery.
Many elite athletes rely heavily upon physiotherapists to help prevent injuries and to work with them proactively to develop their performance capabilities.
What conditions can be treated?
Physiotherapists can treat almost all conditions which have one of these symptoms; pain, weakness, stiffness, loss of movement.
What should I expect when I receive treatment?
- A thorough assessment
- Clear diagnosis of your condition
- Individual written recommended action plan, incorporating likely prognosis, realistic goals, re-assessment stages and likely duration of rehabilitation
- Hands-on manual therapy (if clinically appropriate)
- Exercise/rehabilitation programme
How many treatments will I need?
There is no set number of treatments for any condition – every patient is an individual. However, following your first appointment the physiotherapist will discuss the anticipated number of treatments. You will be reassessed periodically and if goals are not being achieved as anticipated we will alter your plan, if necessary, or refer you to a specialist.
Will I be expected to do anything between treatments?
We work in partnership with you to ensure your recovery is optimal and to minimise the chances of any relapse. Therefore, you will be given lots of things to think about and do during the week. What you do between treatments is just as important as your treatment.
Should I stop a painful activity if I have suffered an injury?
Yes! Get specialist advice as soon as possible from our team of physiotherapists before resuming painful activity.
How does Chartered Physiotherapy differ from other therapies?
Chartered physiotherapists use only evidence-based methods.
Is there a waiting list for treatment?
No. We can usually see you within 24 – 48 hours. Sometimes same-day appointments are available.
When are we available for appointments?
Our opening hours vary at each clinic and we offer evening and weekend appointments – for further details please click contact us or call us on 03333 212 767
Do I have to be referred by a doctor?
No, anyone can refer themselves for treatment. However, if you wish to use your medical insurance to claim for treatment costs, some policies require your GP to authorise this.
How long are appointments?
Appointments can be for 15 minutes, 30 minutes or 60 minutes. We do recommend that for your first appointment it is preferable to book for 1 hour to allow for a full assessment and treatment.
What should I wear?
Most assessments and treatments involve checking your range of movement and usually being able to see the affected bodysite(s). Please wear loose clothing and bring shorts if the affected bodysite is your lower limbs. You may be asked to remove items of clothing such as your top. We always respect our patients’ dignity and we recognise that individuals may have specific cultural or personal reasons for not removing items of clothing. If for any reason you are uncomfortable with removing clothing, please make this clear to the therapist from the outset.
Can I be accompanied at my appointments?
You can be accompanied at your appointment, please refer to our chaperone policy for further detail.
Can I be assessed/treated by a physiotherapist of the same gender as me?
You can be assessed and treated by a physiotherapist of the same gender as yourself if you wish. Please specify this when booking your initial appointment with us.
Should I have medical notes and X-rays at hand?
Please bring any relevant notes and/or imaging records such as X-Ray or MRI images to the initial appointment as this may help the physiotherapist in their assessment.
What are your payment terms?
Payment is made after each consultation either by cheque, cash, or credit card. If authorisation is gained from an insurer / solicitor / case manager we can invoice them directly for your treatment.
I have Private Medical Insurance – am I covered with you?
Total Rehab Solutions physiotherapists are recognised by most of the major insurance companies, as they are registered with the Chartered Society of Physiotherapists (CSP) and the Health and Care Professions Council (HCPC). You will need to check with us and your insurance company prior to treatment, as some companies require a referral from a Doctor beforehand.
If I have private medical insurance do I need to pay for treatment?
Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back whereas others allow us to invoice them directly. We request that you discuss this with your insurer prior to arranging a consultation.
Do you charge for missed appointments?
We run busy clinics, so if for some reason you need to move or cancel an appointment we require a minimum of 24 hours’ notice. A cancellation fee equivalent to the value of the missed session will be charged for missed appointments, or for appointments cancelled with less than 24 hours notice.